Client-care

4 posts

Opt-out from call recording

I called Swiss Air today. Instead of the usual “we record your call to improve our services” I was asked about whether I want my call recorded

Discounts are not gifts

Every birthday I get reminded about how many companies have collected my information

Autorenewals and commonsense

This came in the mail today

Summary of “Exceptional service, exceptional profit”

A customer is worth his lifetime