4 posts

Opt-out from call recording

I called Swiss Air today. Instead of the usual “we record your call to improve our services” I was asked about whether I want my call recorded

 No comments   2020   client-care   privacy

Discounts are not gifts

Every birthday I get reminded about how many companies have collected my information

 No comments   2019   client-care   language

Autorenewals and commonsense

This came in the mail today: Your WhoisGuard subscription listed below is expiring soon

 No comments   2019   client-care   design

Summary of “Exceptional service, exceptional profit”

A customer is worth his lifetime. Lead people to the place they’re looking for, don‘t just give directions

 No comments   2018   book   client-care