Almost every flight booking interface has failed at letting me not choose a return date

Being loyal does not mean being a wishy-washy kiss-ass

I called Swiss Air today. Instead of the usual “we record your call to improve our services” I was asked about whether I want my call recorded

WWDC, overheated iPhone, and website improvements

Overhead lights bring attention to themselves by turning on while the flight attendant mentions them

Every birthday I get reminded about how many companies have collected my information

This came in the mail today

I have a document open as I’m printing it

A customer is worth his lifetime